Earlier today we received multiple reports of users unable to authenticate with the ShotGrid integration within cineSync. A recent change in ShotGrid code and infrastructure required a new build of cineSync to be deployed in order for us to accommodate the change.
Our team quickly issued a new beta of cineSync which has addressed the issue. Only users who need to login to Shotgrid via the integration will need to install the beta - guests in a cineSync review will not need the beta unless you have require guests to log in to SG set in the integration preferences.
The beta builds can be accessed here and we will upload them to our main download pages soon
There will be a full release in the next couple of weeks, once we’ve done a full QA cycle and included some other scheduled changes.
Our sincere apologies for any disruption caused by this incident. The team is monitoring the situation closely and will continue to update here should anything change. If you're still seeing any issues, or if you have any questions, please don't hesitate to reach out to support@ftrack.com and the team will get you sorted!