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ftrack monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.

Hosted applications ? Operational
Media hosting & encoding ? Operational
Account page ? Operational
Support site ? Operational
Community forum Operational
90 days ago
100.0 % uptime
Today
cineSync Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Postmortem - Read details
May 12, 05:45 CEST
Resolved - We've confirmed the new beta release has addressed the issue, and users should now be able to authenticate using the ShotGrid integration again.
May 12, 04:01 CEST
Update - We are continuing to monitor for any further issues.
May 12, 03:53 CEST
Monitoring - Our engineering team have issued a new beta release to address the problem. Only users who need to login to ShotGrid via the integration will need to install the beta - guests in a cineSync review will not need the beta unless you have "require guests to log in to SG" set in the integration preferences

Download links to the beta versions can be accessed below and we will update our official download pages soon

cineSync 4
* https://www.cinesync.com/files/cineSync_OSX_4.2.7_beta2.dmg
* https://www.cinesync.com/files/cineSync_WIN_4.2.7_beta2.zip

cineSync 5 / Play
* https://www.cinesync.com/files/cineSyncPlay_WinNoInstaller_1.0.1_beta1.1.zip
* https://www.cinesync.com/files/cineSyncPlay_Win_1.0.1_beta1.1.zip
* https://www.cinesync.com/files/cineSyncPlay_macOS_1.0.1_beta1.1.dmg

We will continue to monitor the situation and will provide a final update here soon

May 12, 03:50 CEST
Update - It has been confirmed that a recent change in ShotGrid code and infrastructure will require a change to both cineSync 4 and 5 to ensure a functional ShotGrid integration. We are working to get bugfixed versions of cineSync out as soon as possible but in the meantime for any immediate reviews, we suggest sending media through an alternate transfer method (FTP, Aspera etc) so that cineSync reviews can happen.
May 12, 00:08 CEST
Update - We are continuing to investigate the situation that is affecting both cineSync 4 & 5's ShotGrid integration. We are working to resolve this as soon as possible but in the meantime for any immediate reviews, we suggest sending media through an alternate transfer method (FTP, Aspera etc) so that cineSync reviews can happen.

We will post more info here as soon as we can

May 11, 20:29 CEST
Identified - We have identified an issue in the latest update of ShotGrid that appears to be causing issues with the integration. We are working with the appropriate teams to expedite a fix as soon as possible
May 11, 20:09 CEST
Investigating - We have received multiple reports of issues with the cineSync and ShotGrid integrations. We are currently investigating and will post an update here as soon as we have more information.
May 11, 19:23 CEST
May 11, 2022
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.