System Status
Update - We are continuing to monitor for any further issues.
May 20, 2025 - 15:37 CEST
Update - We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.
May 20, 2025 - 15:36 CEST
Update - We are continuing to monitor for any further issues.
May 20, 2025 - 15:30 CEST
Monitoring - The issue seems to be resolved. Impacted services should be performing at regular levels. Please reach out if you are experiencing any similar issues with your workspace. The team will keep monitoring the affected components.
May 20, 2025 - 12:14 CEST
Investigating - We are investigating issue downgrading performance in EU workspaces.
May 20, 2025 - 11:41 CEST

About This Site

ftrack monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.

ftrack Services and Components Degraded Performance
Hosted applications ? Degraded Performance
Media hosting & encoding ? Operational
cineSync Operational
Account page ? Operational
Support site ? Operational
Community forum Operational
Third-Party Services and Components Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ap-northeast-1 Operational
AWS s3-eu-central-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-us-west-1 Operational
AWS cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Urgent database maintenance EU region May 21, 2025 05:00-06:00 CEST

We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.
Posted on May 20, 2025 - 15:44 CEST
May 20, 2025

Unresolved incident: Downgraded performance for some EU customers.

May 19, 2025
Resolved - The incident was resolved.
Some workspaces hosted in EU experienced full outage from 2025-05-19T15:07:00 CEST until 2025-05-19T15:45:00 CEST. During this time, ftrack was not responsive.

May 19, 16:07 CEST
Monitoring - We resolved the issue with workspaces in EU region and are monitoring for any further issues.
May 19, 15:49 CEST
Investigating - We are experiencing partial outages with workspaces running in EU region. We are investigating the issue.
May 19, 15:44 CEST
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Resolved - This incident has been resolved.
May 12, 17:33 CEST
Monitoring - A network issue caused communication towards third party services to fail, we will continue to monitor.
May 12, 17:00 CEST
Identified - The issue has been identified and a fix is being implemented.
May 12, 16:56 CEST
Investigating - We are currently seeing a high number of video encoding job errors.
May 12, 16:34 CEST
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 05:00 CEST
Scheduled - We would like to inform you about an upcoming scheduled maintenance session in the EU region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.
Apr 29, 05:56 CEST