Update - We are continuing to monitor for any further issues.
May 20, 2025 - 15:37 CEST
Update - We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.
May 20, 2025 - 15:36 CEST
Update - We are continuing to monitor for any further issues.
May 20, 2025 - 15:30 CEST
Monitoring - The issue seems to be resolved. Impacted services should be performing at regular levels. Please reach out if you are experiencing any similar issues with your workspace. The team will keep monitoring the affected components.
May 20, 2025 - 12:14 CEST
Investigating - We are investigating issue downgrading performance in EU workspaces.
May 20, 2025 - 11:41 CEST
ftrack monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.
ftrack Services and Components
Degraded Performance
Hosted applications
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Degraded Performance
Media hosting & encoding
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Operational
cineSync
Operational
Account page
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Operational
Support site
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Operational
Community forum
Operational
Third-Party Services and Components
Operational
mailgun API
Operational
mailgun SMTP
Operational
mailgun Outbound Delivery
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Google Cloud Platform Google Compute Engine
Operational
We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience. Posted on
May 20, 2025 - 15:44 CEST
Past Incidents
May 20, 2025
Unresolved incident: Downgraded performance for some EU customers.
Resolved -
The incident was resolved. Some workspaces hosted in EU experienced full outage from 2025-05-19T15:07:00 CEST until 2025-05-19T15:45:00 CEST. During this time, ftrack was not responsive.
May 19, 16:07 CEST
Monitoring -
We resolved the issue with workspaces in EU region and are monitoring for any further issues.
May 19, 15:49 CEST
Investigating -
We are experiencing partial outages with workspaces running in EU region. We are investigating the issue.
May 19, 15:44 CEST
Completed -
The scheduled maintenance has been completed.
May 6, 06:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 05:00 CEST
Scheduled -
We would like to inform you about an upcoming scheduled maintenance session in the EU region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.
Apr 29, 05:56 CEST