Identified - The issue has been identified and a fix is being implemented.
May 24, 2023 - 16:27 CEST
Investigating - We want to inform you that our hosted services in the European Union (EU) are experiencing some slowdowns. Our technical team is actively investigating the issue to identify the root cause and implement the necessary measures to restore normal operation.
We understand the impact this may have on your business, and we sincerely apologize for any inconvenience caused. Rest assured, we are prioritizing this and working diligently to minimize the disruption to your operations.
May 23, 2023 - 15:42 CEST
ftrack monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.
ftrack Services and Components
Operational
Hosted applications
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Operational
Media hosting & encoding
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Operational
cineSync
Operational
Account page
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Operational
Support site
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Operational
Community forum
Operational
Third-Party Services and Components
Operational
mailgun API
Operational
mailgun SMTP
Operational
mailgun Outbound Delivery
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Google Cloud Platform Google Compute Engine
Operational
Completed -
The scheduled maintenance has been completed.
May 30, 10:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:00 CEST
Scheduled -
We would like to inform you about an upcoming scheduled maintenance session in the US region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.
May 23, 09:56 CEST
May 29, 2023
No incidents reported.
May 28, 2023
No incidents reported.
May 27, 2023
No incidents reported.
May 26, 2023
No incidents reported.
May 25, 2023
No incidents reported.
May 24, 2023
Unresolved incident: EU Hosted Services Experiencing Slowdowns.