ftrack monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.
ftrack Services and Components
Operational
Hosted applications
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Operational
Media hosting & encoding
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Operational
cineSync
Operational
Account page
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Operational
Support site
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Operational
Community forum
Operational
Third-Party Services and Components
Operational
mailgun API
Operational
mailgun SMTP
Operational
mailgun Outbound Delivery
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Google Cloud Platform Google Compute Engine
Operational
Resolved -
This incident has been resolved.
Sep 26, 09:26 CEST
Monitoring -
The affected cluster has been identified and is now operational again. We will continue to monitor the situation, but please continue to submit any known issues to support@ftrack.com
Sep 26, 08:57 CEST
Investigating -
We are receiving reports that some users from a specific cluster are having issues accessing their ftrack site. We are investigating the issue as a matter of priority and will post another update shortly.
If you are experiencing any issues please report them to support@ftrack.com as soon as possible.
Stay tuned for an update shortly
Sep 26, 08:38 CEST