Postmortem -
Read details
May 12, 05:45 CEST
Resolved -
We've confirmed the new beta release has addressed the issue, and users should now be able to authenticate using the ShotGrid integration again.
May 12, 04:01 CEST
Update -
We are continuing to monitor for any further issues.
May 12, 03:53 CEST
Update -
It has been confirmed that a recent change in ShotGrid code and infrastructure will require a change to both cineSync 4 and 5 to ensure a functional ShotGrid integration. We are working to get bugfixed versions of cineSync out as soon as possible but in the meantime for any immediate reviews, we suggest sending media through an alternate transfer method (FTP, Aspera etc) so that cineSync reviews can happen.
May 12, 00:08 CEST
Update -
We are continuing to investigate the situation that is affecting both cineSync 4 & 5's ShotGrid integration. We are working to resolve this as soon as possible but in the meantime for any immediate reviews, we suggest sending media through an alternate transfer method (FTP, Aspera etc) so that cineSync reviews can happen.
We will post more info here as soon as we can
May 11, 20:29 CEST
Identified -
We have identified an issue in the latest update of ShotGrid that appears to be causing issues with the integration. We are working with the appropriate teams to expedite a fix as soon as possible
May 11, 20:09 CEST
Investigating -
We have received multiple reports of issues with the cineSync and ShotGrid integrations. We are currently investigating and will post an update here as soon as we have more information.
May 11, 19:23 CEST