System Status
Identified - The issue has been identified and a fix is being implemented.
May 24, 2023 - 16:27 CEST
Investigating - We want to inform you that our hosted services in the European Union (EU) are experiencing some slowdowns. Our technical team is actively investigating the issue to identify the root cause and implement the necessary measures to restore normal operation.

We understand the impact this may have on your business, and we sincerely apologize for any inconvenience caused. Rest assured, we are prioritizing this and working diligently to minimize the disruption to your operations.

May 23, 2023 - 15:42 CEST

About This Site

ftrack monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.

ftrack Services and Components Operational
Hosted applications ? Operational
Media hosting & encoding ? Operational
cineSync Operational
Account page ? Operational
Support site ? Operational
Community forum Operational
Third-Party Services and Components Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ap-northeast-1 Operational
AWS s3-eu-central-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-us-west-1 Operational
AWS cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023
Completed - The scheduled maintenance has been completed.
May 30, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:00 CEST
Scheduled - We would like to inform you about an upcoming scheduled maintenance session in the US region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.
May 23, 09:56 CEST
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

Unresolved incident: EU Hosted Services Experiencing Slowdowns.

May 23, 2023
May 22, 2023

No incidents reported.