Video encoding issues

Incident Report for ftrack

Resolved

This incident has been resolved.
Posted May 12, 2025 - 17:33 CEST

Monitoring

A network issue caused communication towards third party services to fail, we will continue to monitor.
Posted May 12, 2025 - 17:00 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 12, 2025 - 16:56 CEST

Investigating

We are currently seeing a high number of video encoding job errors.
Posted May 12, 2025 - 16:34 CEST
This incident affected: ftrack Services and Components (Media hosting & encoding).
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