Scheduled updates to ftrack media URLs
Scheduled Maintenance Report for ftrack
The scheduled maintenance has been completed.
Posted Nov 14, 2022 - 10:18 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 14, 2022 - 07:00 CET
On Monday 14th November 2022 we will be carrying out maintenance to improve our backend infrastructure. After this change, URLs that are served when accessing media (download, playback etc) will be different.

These changes will only affect cloud-hosted sites who are connecting to ftrack behind a firewall / proxy server or doing any kind of IP allow-listing. In this case, you will need to update your allowed ranges to account for these new URLs.

You can see the full list of URLs that need to be accounted for on this page.

If your studio will be affected by this change, please ensure you update the required ranges listed in the above article before November 14th. For all other users, throughout this maintenance period, service will remain operational and you should not notice any differences.

If you are unsure whether you will be affected by this, please contact your studio administrator or contact ftrack support here (
Posted Oct 17, 2022 - 08:27 CEST
This scheduled maintenance affected: ftrack Services and Components (Hosted applications, Media hosting & encoding).