Video encoding not processing

Incident Report for ftrack

Resolved

Services are restored and working as normal

Posted May 18, 2019 - 00:03 CEST

Update

Encoding services are partially restored but users might still see issues and delays. We continue to monitor the situation.

Posted May 17, 2019 - 23:06 CEST

Identified

Video encoding services are currently unavailable. Current ETA is to have the video encoding service fully restored at 7PM EDT

Posted May 17, 2019 - 22:14 CEST

This incident affected: ftrack Services and Components (Media hosting & encoding).