Performance and connectivity issues in European region

Incident Report for ftrack

Resolved

This incident has been resolved.

Posted Oct 26, 2020 - 20:30 CET

Monitoring

A fix has been implemented and we are monitoring the situation.

Posted Oct 26, 2020 - 18:55 CET

Update

We are continuing to investigate this issue.

Posted Oct 26, 2020 - 17:52 CET

Investigating

We are currently investigating reports of connectivity issues/degraded performance for some European cloud hosted instances.

Posted Oct 26, 2020 - 16:34 CET

This incident affected: ftrack Services and Components (Hosted applications, Media hosting & encoding).