status

February 2017

[Scheduled] Scheduled maintenance
The scheduled maintenance has been completed.
Feb 14, 01:00-17:30 CET

January 2017

[Scheduled] Scheduled maintenance
The scheduled maintenance has been completed.
Jan 31, 01:00-18:00 CET
[Scheduled] Maintenance release
The scheduled maintenance has been completed.
Jan 10, 01:00-17:30 CET

December 2016

[Scheduled] Maintenance release
The scheduled maintenance has been completed.
Dec 13, 01:00-05:01 CET
[Scheduled] Maintenance
The scheduled maintenance has been completed.
Dec 6, 02:00-17:15 CET

November 2016

[Scheduled] Maintenance
The scheduled maintenance has been completed.
Nov 29, 02:00-10:30 CET
[Scheduled] Maintenance release
The scheduled maintenance has been completed.
Nov 22, 07:00-17:01 CET
[Scheduled] Maintenance release
The scheduled maintenance has been completed.
Nov 15, 07:01-17:15 CET
Connectivity issues
Some users may have experienced connectivity issues this morning during approximately 30 minutes (CET) due to a network error within one of our internal services. The issue has been resolved.
Nov 11, 10:39 CET
[Scheduled] Maintenance release
The scheduled maintenance has been completed.
Nov 2, 07:01-17:01 CET

October 2016

No incidents reported for this month.

September 2016

[Scheduled] 3.3.31 Maintenance release
The scheduled maintenance has been completed.
Sep 21, 07:45-17:04 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Sep 15, 07:45-09:51 CET

August 2016

Connectivity issues
This incident has been resolved.
Aug 23, 23:06 - Aug 24, 08:46 CET
[Scheduled] 3.3.29 Maintenance release
The scheduled maintenance has been completed.
Aug 11, 07:45-17:15 CET
[Scheduled] 3.3.29 Maintenance release
The scheduled maintenance has been completed.
Aug 4, 07:45-17:15 CET

July 2016

No incidents reported for this month.

June 2016

[Scheduled] 3.3.26 Maintenance release
The scheduled maintenance has been completed.
Jun 21, 07:01-17:16 CET
[Scheduled] 3.3.26 Maintenance release
The scheduled maintenance has been completed.
Jun 14, 07:00-08:00 CET

May 2016

[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
May 17, 06:00-17:15 CET
Connectivity issues in Europe
This incident has been resolved.
May 17, 08:50-08:56 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
May 9, 07:45-08:23 CET
Sign up and account management unavailable
The connectivity issues has now been resolved. Should you experience any more issues accessing account management, please reach out to us at support@ftrack.com.
May 4, 09:15-09:44 CET

April 2016

[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Apr 14, 07:45-17:15 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Apr 12, 07:45-17:15 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Apr 7, 07:45-08:30 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Apr 5, 07:45-17:15 CET

March 2016

[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Mar 30, 06:00-17:15 CET
Image review issue
This issue was resolved in http://ftrack.rtd.ftrack.com/en/stable/release/release_notes.html#release-3.3.17
Mar 9, 16:52 - Mar 24, 11:02 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Mar 22, 07:45-17:15 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Mar 15, 07:45-17:15 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Mar 2, 07:45-17:15 CET
Issues signing in
This incident has been resolved.
Feb 29, 11:24 - Mar 1, 08:02 CET

February 2016

[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Feb 22, 07:45-08:46 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Feb 9, 07:45-17:15 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Feb 4, 07:45-17:11 CET

January 2016

[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Jan 28, 07:45-08:02 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Jan 7, 07:45-17:15 CET

December 2015

[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Dec 16, 16:45-17:15 CET
[Scheduled] Upgrade to 3.3
The scheduled maintenance has been completed.
Dec 16, 07:00-17:01 CET
Issues signing in using Google integration
The Google authentication service seems to be fully operational again. If you are still experiencing issues, please reach out to us at support@ftrack.com.
Dec 8, 08:44-10:00 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Dec 3, 07:45-17:15 CET

November 2015

[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Nov 24, 07:45-17:09 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Nov 24, 07:46 CET
[Scheduled] Upgrade to 3.3
The scheduled maintenance has been completed.
Nov 10, 07:00-17:15 CET
[Scheduled] 3.3 Maintenance release
The scheduled maintenance has been completed.
Nov 10, 07:45-17:15 CET
[Scheduled] Upgrade to 3.3
The scheduled maintenance has been completed.
Nov 3, 07:00-18:00 CET

October 2015

[Scheduled] Upgrade to 3.3
The scheduled maintenance has been completed.
Oct 27, 00:00-18:00 CET
[Scheduled] Upgrade to 3.3
The scheduled maintenance has been completed.
Oct 13, 07:00-17:00 CET

September 2015

[Scheduled] Upgrade to 3.2
The scheduled maintenance has been completed.
Sep 14, 07:45-17:15 CET
[Scheduled] Upgrade to 3.2
The scheduled maintenance has been completed.
Sep 2, 07:45-17:15 CET

August 2015

[Scheduled] 3.1 Maintenance release
The scheduled maintenance has been completed.
Aug 18, 16:45 - Aug 19, 08:30 CET
[Scheduled] 3.1 maintenance release
The scheduled maintenance has been completed.
Aug 17, 08:00-17:15 CET
[Scheduled] Account page maintenance
The scheduled maintenance has been completed.
Aug 7, 09:00-09:18 CET
[Scheduled] Upgrade to 3.1
The scheduled maintenance has been completed.
Aug 4, 07:45-17:15 CET

July 2015

[Scheduled] 3.1 maintenance release
The scheduled maintenance has been completed.
Jul 16, 08:00-17:00 CET
[Scheduled] 3.1 maintenance release
The scheduled maintenance has been completed.
Jul 9, 08:00-17:01 CET
[Scheduled] Upgrade to 3.1
The scheduled maintenance has been completed.
Jul 2, 07:45-17:05 CET

June 2015

[Scheduled] 3.0 maintenance release (3.0.29)
The scheduled maintenance has been completed.
Jun 9, 07:45-17:15 CET

May 2015

[Scheduled] 3.0 maintenance release (3.0.28)
The scheduled maintenance has been completed.
May 21, 16:45 - May 22, 08:15 CET
[Scheduled] 3.0 maintenance release (3.0.27)
The scheduled maintenance has been completed.
May 21, 10:41 CET
[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
May 13, 08:00-08:30 CET
[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
May 12, 07:45-17:08 CET

April 2015

[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Apr 28, 07:45-17:15 CET
[Scheduled] Media Encoding Maintenance
The scheduled maintenance has been completed.
Apr 25, 20:00-23:45 CET
[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Apr 16, 08:00-17:15 CET
[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Apr 14, 07:45-17:15 CET

March 2015

[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Mar 16, 07:45-17:15 CET

February 2015

[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Feb 24, 17:00 - Feb 25, 08:15 CET
[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Feb 23, 07:45-17:15 CET
Media encoding issues
The issue has been resolved.
Feb 19, 20:43-23:34 CET
[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Feb 9, 07:45-17:15 CET
[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Feb 3, 07:45-17:15 CET

January 2015

[Scheduled] 3.0 maintenance release
The scheduled maintenance has been completed.
Jan 27, 07:45-17:15 CET

December 2014

Connectivity issues
The issue has been resolved by our upstream provider and all services has been restored to full capacity.
Dec 17, 13:21-16:25 CET

November 2014

No incidents reported for this month.

October 2014

Connectivity issues in Europe
At this time connectivity has returned to normal. We will continue to monitor the performance and ask that if you are still experiencing an issue to open a support ticket.
Oct 17, 11:32-13:13 CET

September 2014

Media encoding issues
This incident has been resolved.
Sep 19, 23:25 - Sep 20, 22:10 CET
Media encoding issues
This incident has been resolved.
Sep 19, 06:58-12:55 CET
[Scheduled] 2.6 maintenance release
The scheduled maintenance has been completed.
Sep 11, 06:45-17:10 CET
[Scheduled] 2.6 maintenance release
The scheduled maintenance has been completed.
Sep 4, 06:45-17:00 CET

August 2014

[Scheduled] 2.6 maintenance release
The scheduled maintenance has been completed.
Aug 21, 06:45-17:00 CET
Partial power failure in New York region
There has been a partial power failure in the New York region affecting some of our hosted applications. All services are operational again, please let us know if you still see any issues.
Aug 16, 17:54 CET

July 2014

Network maintenance
This incident has been resolved.
Jul 24, 10:41 - Jul 29, 16:49 CET
[Scheduled] 2.6 maintenance release
The scheduled maintenance has been completed.
Jul 22, 06:45-17:01 CET

June 2014

[Scheduled] 2.6 maintenance release
The scheduled maintenance has been completed.
Jun 26, 06:45-17:31 CET
API issue
This incident has been resolved.
Jun 13, 11:04 - Jun 14, 08:23 CET
[Scheduled] 2.6 maintenance release
The scheduled maintenance has been completed.
Jun 12, 07:00-17:30 CET
[Scheduled] 2.6 maintenance release
The scheduled maintenance has been completed.
Jun 3, 07:00-17:30 CET

May 2014

[Scheduled] Upgrade to 2.6
The scheduled maintenance has been completed.
May 26, 07:00-17:30 CET

April 2014

Media encoding issues
Our encoding provider have now restored service after a major outage. Please let us know if you still see issues submitting media encoding jobs or have trouble listing files on Amazon S3.
Apr 16, 00:28-08:13 CET
OpenSSL vulnerability resolved
None of our hosted sites were affected by the recent vulnerability in OpenSSL and we have no indication that any of our systems were compromised. We've taken the best measures we can to ensure integrity throughout.
Apr 9, 10:39 CET
Media encoding delays
The issue has been resolved.
Apr 7, 18:40-20:01 CET
Media encoding delays
Media encoding is back to normal.
Apr 4, 07:29-07:38 CET
[Scheduled] Upgrade to 2.5
The scheduled maintenance has been completed.
Apr 2, 09:00-22:00 CET

March 2014

No incidents reported for this month.

February 2014

Account page down
This incident has been resolved.
Feb 9, 11:32-12:15 CET

January 2014

Media encoding delays
This incident has been resolved.
Jan 30, 19:01-20:24 CET
[Scheduled] Upgrade to 2.3v6
All our hosted sites have now been upgraded to ftrack 2.3v6
Jan 28, 21:00 - Jan 29, 12:40 CET
[Scheduled] Upgrade to 2.3v5
All our hosted sites have now been upgraded to ftrack 2.3v5
Jan 27, 21:00 - Jan 28, 17:39 CET
Media encoding delays
This incident has been resolved.
Jan 22, 23:09 - Jan 23, 07:43 CET
[Scheduled] London - Network maintenance
The scheduled maintenance has been completed.
Jan 17, 12:13 CET
[Scheduled] US west - Network maintenance
The scheduled maintenance has been completed.
Jan 17, 12:13 CET
[Scheduled] US west - Network upgrades
The scheduled maintenance has been completed.
Jan 16, 07:23-16:45 CET
[Scheduled] Upgrade to 2.3v1 (US and South America)
All our hosted sites in US have now been upgraded to ftrack 2.3v2
Jan 10, 09:14 CET
[Scheduled] Upgrade to 2.3v1 (Europe)
All our hosted sites have now been upgraded to ftrack 2.3v2
Jan 9, 21:00-21:15 CET
Media encoding delays in US
The issue is now resolved and jobs in this region are processing normally.
Jan 8, 15:59-16:06 CET

December 2013

No incidents reported for this month.