ftrack monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.
ftrack Services and Components
Operational
Hosted applications
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Operational
Media hosting & encoding
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Operational
cineSync
Operational
Account page
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Operational
Support site
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Operational
Community forum
Operational
Third-Party Services and Components
Operational
mailgun API
Operational
mailgun SMTP
Operational
mailgun Outbound Delivery
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Google Cloud Platform Google Compute Engine
Operational
We would like to inform you about an upcoming scheduled maintenance session in the ASIA region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding. Posted on
Jun 11, 2025 - 14:47 CEST
Resolved -
This incident has been resolved.
Jun 12, 22:50 CEST
Investigating -
We are aware of an ongoing issue affecting some Google Cloud Platform (GCP) services. At this time, we have not observed any impact to Ftrack workspaces, but we are actively monitoring the situation.
If you notice any unexpected behavior, please reach out directly at support@ftrack.com
Jun 12, 20:49 CEST
Resolved -
The issue has been resolved and all failed encoding jobs have been retried. Please write to support if you notice any issues.
Jun 11, 13:18 CEST
Monitoring -
The issue with our encoding service provider seems to have been resolved. New encoding jobs are operational again. We are working on retrying the failed jobs for all customers.
Jun 11, 12:11 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jun 11, 11:30 CEST
Investigating -
We are currently experiencing video encoding issues from our provider. We are working on restoring the encoding pipeline back.
Jun 11, 11:30 CEST