System Status

All Systems Operational

About This Site

ftrack monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.

ftrack Services and Components Operational
Hosted applications ? Operational
Media hosting & encoding ? Operational
cineSync Operational
Account page ? Operational
Support site ? Operational
Community forum Operational
Third-Party Services and Components Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ap-northeast-1 Operational
AWS s3-eu-central-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-us-west-1 Operational
AWS cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Database maintenance EU region May 6, 2025 05:00-06:00 CEST

We would like to inform you about an upcoming scheduled maintenance session in the EU region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Apr 29, 2025 - 05:56 CEST
May 1, 2025

No incidents reported today.

Apr 30, 2025
Video encoding issues
Resolved - This incident has been resolved.
Apr 30, 19:46 CEST
Monitoring - Encoding jobs affected by the issue have been remediated. We will monitor the system for some time, if there are any issues with your encoding pipelines, please reach out to support.
Apr 30, 17:38 CEST
Identified - We have identified the issue and put a mitigation fix in place. All new encoding jobs in the EU region are back to being operational. We are continuing to fix the existing stuck jobs.
Apr 30, 15:26 CEST
Update - The issue is related to our 3rd party provider of video encoding and seems to be related to EU region. We are working on getting a temporary workaround out.
Apr 30, 13:59 CEST
Investigating - We are currently experiencing issues with video encoding. Team is investigating and will update with more details. Please be patient and if you can afford, do not use the video encoding pipeline if you see it being slow or stuck. Thank you.
Apr 30, 13:37 CEST
Apr 29, 2025
Database maintenance EU region
Completed - The scheduled maintenance has been completed.
Apr 29, 05:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 CEST
Scheduled - We would like to inform you about an upcoming scheduled maintenance session in the EU region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.
Apr 22, 05:34 CEST
Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Database maintenance EU region
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 05:00 CEST
Scheduled - We would like to inform you about an upcoming scheduled maintenance session in the EU region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.
Apr 14, 14:41 CEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage